Privacy Policy

Introduction

Crystal Inn Houston ("we", "us", or "our") operates the website crystalinni45.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

Information We Collect

We may collect the following types of information:

Information you provide directly:

• Full name and contact details (phone number, email address)
• Billing and payment information
• Reservation details (check-in date, check-out date, room type)
• Special requests or preferences
• Communications sent to us via email or phone

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search engine
• Device type and operating system
• Cookie data (see Cookie section below)

How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your booking
• Send confirmation emails and booking reminders
• Respond to inquiries, questions and support requests
• Improve our website and guest experience
• Comply with legal obligations
• Detect and prevent fraudulent transactions

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and processing reservations, such as payment processors and booking platforms (Expedia, Booking.com, TripAdvisor). These third parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze website traffic. You may disable cookies in your browser settings; however, some features of the website may not function correctly without them. By continuing to use our website, you consent to our use of cookies.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Third-Party Links

Our website may contain links to third-party websites including booking platforms and local attractions. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. To make a request, please contact us at rp3863843@gmail.com. We will respond within a reasonable timeframe. If you are a Texas or California resident, you may have additional rights under applicable state privacy laws including the California Consumer Privacy Act (CCPA).

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at rp3863843@gmail.com and we will take steps to delete it.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how your data is handled, please reach out: